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Root Cause Analysis (RCA)

  • Course Duration:
  • 6 Month
  • Available Schedules:
  • Available Schedules:
Request Date & Location
Download Brochure

Note: If a group of 3 or more candidates is interested in this training course—online or onsite—we’re happy to add a new session to fit your needs. Please share recommended dates, delivery format, and any topics or industry focus you’d like emphasized. If you have a tentative headcount or constraints, include those so we can plan accordingly.

Download Brochure

Note: if you have a group of 3 or more candidates interested in this training course online or onsite, we can include a new session to accommodate your training needs – please send us your recommendation

Root Cause Analysis (RCA) is essential for identifying and eliminating the underlying causes of recurring problems in processes, systems, or products. This training course empowers professionals to shift from reactive firefighting to proactive problem-solving by applying structured, evidence-based approaches.

Whether addressing equipment failures, safety incidents, product defects, or service disruptions, RCA provides the foundation for sustainable operational excellence.This course integrates real-world case studies, interactive exercises, and industry-proven methods to help participants confidently lead RCA investigations and contribute to a culture of continuous improvement.

Who Should Attend

This course is designed for individuals and teams involved in process improvement, quality, operations, safety, or maintenance. It is particularly valuable for:

  • Quality engineers and technicians
  • Reliability and maintenance professionals
  • Safety officers and incident investigators
  • Manufacturing and operations personnel
  • Project managers and team leads
  • Anyone involved in problem-solving or process improvement initiatives

What You'll Learn

By the end of this course, you’ll be equipped to:

  • Understand the terminology, goals, and benefits of RCA, and identify key stakeholders involved in investigations
  • Apply structured analytical tools such as cause-and-effect diagrams, 5 Whys, and FMEA to uncover true root causes
  • Develop and execute effective data collection plans using appropriate charting methods, including control charts
  • Navigate problem-solving frameworks such as 8D, PDCA, and DMAIC to drive structured improvement
  • Implement practical techniques like poka-yoke and multi-voting to support effective corrective actions
  • Lead RCA initiatives by building and managing cross-functional teams, and ensuring follow-through on verified solutions

This course combines technical depth with hands-on tools to prepare you to lead RCA efforts that deliver lasting results.

If you are committed to advancing reliability practices and driving operational excellence through data-driven decision making, this course is for you.

Course Outline

RCA and Problem-Solving Fundamentals
  • Basic foundational terms
  • Goals of root cause analysis
  • RCA scope and context
  • Organizational structure and culture
  • Metrics for RCA
  • Problem-solving models for RCA
  • Problem solving using 8D (Eight Disciplines)
  • Value-added vs. non-value-added activities
  • Defining the problem statement
  • Types of data
  • Data sources
  • Planning data collection
  • Collecting empirical data
  • Cause-and-effect analysis
  • 5 Whys analysis
  • Cause-and-effect and 5 Whys integration
  • Force field and barrier-and-aids analysis
  • Data charts
  • Control charts
  • Failure Mode and Effects Analysis (FMEA)
  • Fault tree analysis
  • Logic trees
  • Brainstorming and decision-making tools
  • Selecting the most likely cause
  • Preparing for an RCA project
  • Staffing an RCA project
  • Staffing an RCA project
  • Facilitation skills
  • Managing an improvement team
  • Corrective and Preventive Action (CAPA)
  • Recommending a solution
  • Implementation planning and change management
  • Verifying implementation and effectiveness
  • Standardizing the change
  • Audit planning
  • Identifying opportunities for continuous improvement
  • Recognition of success
View More

Share this course:

Course Overview

Root Cause Analysis (RCA) is essential for identifying and eliminating the underlying causes of recurring problems in processes, systems, or products. This training course empowers professionals to shift from reactive firefighting to proactive problem-solving by applying structured, evidence-based approaches.

Whether addressing equipment failures, safety incidents, product defects, or service disruptions, RCA provides the foundation for sustainable operational excellence.This course integrates real-world case studies, interactive exercises, and industry-proven methods to help participants confidently lead RCA investigations and contribute to a culture of continuous improvement.

Who Should Attend

This course is designed for individuals and teams involved in process improvement, quality, operations, safety, or maintenance. It is particularly valuable for:

  • Quality engineers and technicians
  • Reliability and maintenance professionals
  • Safety officers and incident investigators
  • Manufacturing and operations personnel
  • Project managers and team leads
  • Anyone involved in problem-solving or process improvement initiatives

What You'll Learn

By the end of this course, you’ll be equipped to:

  • Understand the terminology, goals, and benefits of RCA, and identify key stakeholders involved in investigations
  • Apply structured analytical tools such as cause-and-effect diagrams, 5 Whys, and FMEA to uncover true root causes
  • Develop and execute effective data collection plans using appropriate charting methods, including control charts
  • Navigate problem-solving frameworks such as 8D, PDCA, and DMAIC to drive structured improvement
  • Implement practical techniques like poka-yoke and multi-voting to support effective corrective actions
  • Lead RCA initiatives by building and managing cross-functional teams, and ensuring follow-through on verified solutions

This course combines technical depth with hands-on tools to prepare you to lead RCA efforts that deliver lasting results.

If you are committed to advancing reliability practices and driving operational excellence through data-driven decision making, this course is for you.

Course Outline

RCA and Problem-Solving Fundamentals
  • Basic foundational terms
  • Goals of root cause analysis
  • RCA scope and context
  • Organizational structure and culture
  • Metrics for RCA
  • Problem-solving models for RCA
  • Problem solving using 8D (Eight Disciplines)
  • Value-added vs. non-value-added activities
  • Defining the problem statement
  • Types of data
  • Data sources
  • Planning data collection
  • Collecting empirical data
  • Cause-and-effect analysis
  • 5 Whys analysis
  • Cause-and-effect and 5 Whys integration
  • Force field and barrier-and-aids analysis
  • Data charts
  • Control charts
  • Failure Mode and Effects Analysis (FMEA)
  • Fault tree analysis
  • Logic trees
  • Brainstorming and decision-making tools
  • Selecting the most likely cause
  • Preparing for an RCA project
  • Staffing an RCA project
  • Staffing an RCA project
  • Facilitation skills
  • Managing an improvement team
  • Corrective and Preventive Action (CAPA)
  • Recommending a solution
  • Implementation planning and change management
  • Verifying implementation and effectiveness
  • Standardizing the change
  • Audit planning
  • Identifying opportunities for continuous improvement
  • Recognition of success
View More

$599.00

  • Course Duration:
  • 6 Month
  • Available Schedules:
  • Available Schedules:
Request Date & Location
Download Brochure

Note: If a group of 3 or more candidates is interested in this training course—online or onsite—we’re happy to add a new session to fit your needs. Please share recommended dates, delivery format, and any topics or industry focus you’d like emphasized. If you have a tentative headcount or constraints, include those so we can plan accordingly.

Download Brochure

Note: if you have a group of 3 or more candidates interested in this training course online or onsite, we can include a new session to accommodate your training needs – please send us your recommendation

This course includes:

Certificate of completion
Expert Instructor Support
Exam Preparation Materials
Interactive Quizzes
Mobile-Friendly Access
Real-World Case Studies

Share this course:

At QMS United, we believe excellence should be measurable, repeatable, scalable, and sustainable. We empower professionals and organizations through world-class training and consulting to drive operational excellence and efficiency.

  • 123 Main Street, Anytown, CA 12345
  • +1 (333) 000-0000
  • QMSUnited@google.com
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if you have a group of 3 or more candidates interested in this training course online or onsite, we can include a new session to accommodate your training needs – please send us your recommendation.

Download Our Brochure

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